Shipping & Delivery Policy

Sofa Concepts is a trading name of SLEEP CONCEPT LTD.

We aim to make every delivery clear, reliable, and straightforward. Please read this Shipping & Delivery Policy carefully before placing your order.

Delivery Area

We currently deliver throughout the UK Mainland.

If you require delivery outside the UK Mainland, please contact us before placing your order. We will confirm whether delivery is available to your location.

Free Delivery

We offer free delivery on all orders.

There are no standard delivery charges applied at checkout.

Delivery Time

All orders are shipped using a tracked delivery service.

Our standard delivery timeframe is 7–14 working days from the date your order is dispatched.

Please note that delivery times may vary depending on:

  • Product availability
  • Delivery location
  • Courier schedules
  • Access restrictions
  • Bank holidays
  • Circumstances beyond our reasonable control

Tracked Delivery

Once your order has been dispatched, you will receive tracking information or delivery updates where available.

Our delivery partner may contact you directly to arrange or confirm your delivery.

Delivery Access

Customers are responsible for ensuring that the ordered items will fit into the property and that suitable access is available for delivery.

Please check the following before placing your order:

  • Doorways
  • Staircases
  • Lifts
  • Hallways and corridors
  • Parking availability
  • Room dimensions

If delivery cannot be completed due to access restrictions, incorrect address details, missed delivery, or no one being available to receive the order, additional delivery, storage, or return charges may apply.

Failed Delivery

If a delivery cannot be completed because:

  • The customer is unavailable
  • The delivery address is incorrect
  • Suitable access is unavailable

A re-delivery charge may apply.

If the order is returned to us following a failed delivery, any applicable courier or return costs may be deducted from your refund.

Damaged, Faulty, Missing or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, faulty, incomplete, incorrect, or not as described, please contact us within 48 hours of delivery whenever possible.

Please email hello@sofa-concepts.co.uk with the following information:

  • Order number
  • Full name
  • Delivery postcode
  • Description of the issue
  • Clear photographs of the item
  • Clear photographs of the packaging
  • Photos of any labels or affected areas

Once we have reviewed your claim and confirmed the issue, we will arrange an appropriate resolution. Depending on the situation, this may include:

  • Replacement parts
  • Product repair
  • Replacement item
  • Collection of the item
  • Partial refund
  • Full refund

Contact Us

If you have any questions regarding delivery, please contact us:

Email: hello@sofa-concepts.co.uk

Trading Address:
SLEEP CONCEPT LTD
Unit 1 Duncan Street, Off Nelson Street Bradford, BD5 7JS, United Kingdom