Privacy Policy

Last Updated: 11/06/2025

At Sofa Concepts, we are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.

1. Who We Are

Sofa Concepts
Website: https://sofa-concepts.co.uk/

Email: hello@sofa-concepts.co.uk
Phone: [Insert phone number]
(“we”, “our”, or “us”)

We act as the Data Controller for the personal information we process.

2. Information We Collect

We may collect the following personal information:

a) Information You Provide to Us

Name

Delivery/billing address

Email address

Phone number

Payment details (processed securely via third-party payment providers)

Order information and communication history

b) Automatically Collected Information

When you visit our website, we may collect:

IP address

Device and browser type

Pages viewed and time spent on the site

Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

Process and deliver your orders

Communicate order updates, delivery tracking, or customer support

Manage returns, refunds, and warranty claims

Improve our website, products, and customer experience

Comply with legal or regulatory obligations

Send marketing emails (only if you consent)

4. Legal Bases for Processing

We process your data under the following legal grounds:

Contractual necessity – to process your purchases and deliver products

Legitimate interests – to improve services, prevent fraud, and ensure site security

Legal obligation – to meet tax, accounting, and regulatory requirements

Consent – for marketing communications and cookies

5. Sharing Your Information

We only share your personal data when necessary, including with:

Delivery and courier partners (to deliver your order)

Payment providers (e.g., PayPal, Stripe)

IT and website service providers

Professional services (e.g., accountants, legal advisors)

Authorities if required by law

We do not sell or trade your personal data.

6. Cookies

We use cookies to:

Improve website performance

Remember your preferences and shopping cart

Analyse website traffic
You can manage or disable cookies via your browser settings. Some features may not function properly without them.

7. Data Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Payment information is processed securely by trusted third-party payment processors.

8. Data Retention

We only keep your data for as long as necessary for:

Fulfilling your orders

Legal, accounting, or reporting requirements

Typically, order-related data is retained for 6 years in line with UK tax laws.

9. Your Rights (UK & EU GDPR)

You have the right to:

Access your personal data

Request corrections to inaccurate data

Request deletion of your data (where legally permissible)

Object to or restrict certain types of processing

Withdraw consent (for marketing) at any time

Data portability (request to transfer your information)

To exercise your rights, please contact us at [Insert email address].

10. Marketing Communications

You will only receive marketing emails if you opt-in.
You can unsubscribe at any time using the link in our emails or by contacting us directly.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in laws or our business practices. Any updates will be posted on this page with the revised date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:
📧 Email: hello@sofa-concepts.co.uk
📞 Phone: [Insert phone number]
📍 Address: SLEEP CONCEPT LTD Unit 1 Duncan Street Off Nelson Street BD5 7JS